Concierge

Morgan Group•Houston, TX

About The Position

Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We seek excellence We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions Our future depends on it We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Advancement opportunities Training Low-cost Medical, Dental, Vision Flexible Spending Accounts (Medical, Limited Purpose) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule Referral Bonus Program Quarterly Bonus Program and Renewal Commissions How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You'll Do Duties and responsibilities Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in Provide exemplary and timely customer service to residents, pets, and community staff Keep the concierge suite clean, organized, well stocked and inviting for resident interaction Assist residents making a service request by entering it into the system Address and solve resident questions or concerns via in person, email, or phone Manage and organize the delivery of resident packages and notifying the resident Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures Build relationships with client residents and community staff Ensure we are following outlined protocol while providing amenity services to residents Maintain a daily activity log for all services provided within the community Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery Ability to perform other duties as assigned by the Community Manager Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies. Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary. Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements: Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements: Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Occasional need (1%-33%) to respond to after hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes. Working Environment: Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

Requirements

High school diploma or GED required
3+ years of customer service experience in the hospitality industry
Must have a commitment to service excellence with a friendly and positive attitude
Ability to multi-task and handle various duties at one time
Time management and problem-solving skills is essential
Maintain a professional appearance and friendly attitude toward residents and community staff
Must display excellent verbal and written communications skills
Attention to detail and quality
Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
Able to work with cross-functional teams within the organization

Nice To Haves

Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
Certification or degree in Hospitality Management is a plus.

Responsibilities

Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
Provide exemplary and timely customer service to residents, pets, and community staff
Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
Assist residents making a service request by entering it into the system
Address and solve resident questions or concerns via in person, email, or phone
Manage and organize the delivery of resident packages and notifying the resident
Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Build relationships with client residents and community staff
Ensure we are following outlined protocol while providing amenity services to residents
Maintain a daily activity log for all services provided within the community
Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery
Ability to perform other duties as assigned by the Community Manager

Benefits

Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule
Referral Bonus Program
Quarterly Bonus Program and Renewal Commissions