Concierge - Museum House

Greystar Management Services•Seattle, WA

11d•$22 - $29•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY Museum House has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Museum House, located in the First Hill Neighborhood, features extensive amenities, including rotating art installations and a rooftop pool. The community consists of two towers, with studios, 1, 2, and 3 bedroom homes that were sustainably designed to contribute to one of the largest decarbonization projects in North America. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. JOB DESCRIPTION In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package . What your day might look like Being part of a team and having fun while providing excellent customer service Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member. Answers phone calls, routes all calls to the appropriate team member Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning. Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors. What we are looking for Excellent customer service and someone who can interact with a diverse group of people Professional in dress & communication skills Strong organizational skills with high attention to detail Knowledge about the neighborhood to assist residents and guests Proficiency in using computers, internet, and basic software What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

Requirements

Excellent customer service and someone who can interact with a diverse group of people
Professional in dress & communication skills
Strong organizational skills with high attention to detail
Knowledge about the neighborhood to assist residents and guests
Proficiency in using computers, internet, and basic software

Responsibilities

Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
Assists the community team with scheduling, planning and organizing resident activities and programs.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Benefits

housing discounts of up to 40% at Greystar communities
cell phone allowance
monthly bonus incentives
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.