Concierge

The Greenbrier Hotel

3d

About The Position

To be successful in this position, the ideal candidate must meet the following criteria. In addition to the Service Standards for All Employees

Requirements

• Prior hotel experience preferred.
• Public/Guest contact position
• High School Diploma or G.E.D. required.
• Associate or bachelor’s degree preferred.
• Strong communication skills both verbal and written.
• Strong phone etiquette
• Strong computer skills

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• In-depth understanding of essential hospitality standards and company policies.
• Proven skill in developing relations with guests, vendors, and internal departments.
• Time management and resource management.
• Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
• Assisting guests with booking flights, transportation, and Amtrak train.
• Ability to project a professional and knowledgeable demeanor.
• Strong organizational, communication and verbal skills
• Ability to provide professional communication in all environments.
• Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
• Learn to evaluate guests by their preferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED