Concierge

Ventura•Ventura, CA

9h•$22 - $29•Onsite

About The Position

Position Overview: Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those entering the hospital and serves as a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary and Security. The concierge demonstrates superb customer services standards while engaging individuals and assisting them with a caring and compassionate demeanor during their visits to CMHS. The Concierge also educates and is able to transfer these customer service skills to other staff. This is a mobile positon throughout the facility who utilizes mobile devices to facilitate service requests. When it comes to quality, we're 5 Star! Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve. Community Memorial Hospital – Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction! Community Memorial Healthcare Benefits To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

Requirements

High School Diploma or equivalent (GED)
Two (2) years of experience in a guest relations/customer service position in a professional environment
Bilingual in English and Spanish
Excellent written, verbal and oral communication skills
Ability to operate mobile devices and computers

Nice To Haves

Bachelor’s Degree in Communications or other related
Four (4) years of experience in a guest relations/customer service position in a professional environment
Multi-language skills including English and Spanish

Responsibilities

Promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests.
Serves as a greeter, screener, and navigator to those entering the hospital and serves as a conduit for patients to the admitting staff or the relevant service line.
Contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary and Security.
Demonstrates superb customer services standards while engaging individuals and assisting them with a caring and compassionate demeanor during their visits to CMHS.
Educates and is able to transfer these customer service skills to other staff.
Utilizes mobile devices to facilitate service requests.