Concierge - Bar Harbor Inn and Spa

Witham Family Hotels•Bar Harbor, ME

2d•Onsite

About The Position

Do you love helping people discover the best of Bar Harbor and Acadia National Park? The Bar Harbor Inn and Spa is seeking a friendly, knowledgeable, and guest-focused Seasonal Concierge to join our Front Desk team at one of Maine’s most iconic oceanfront destinations. In this role, you’ll serve as a trusted local resource for our guests—offering personalized recommendations, assisting with activity planning, and helping create memorable experiences throughout their stay. This position is perfect for someone who enjoys customer interaction, problem-solving, and sharing their passion for the area. At Witham Family Hotels, we are dedicated to creating unforgettable guest experiences while fostering a supportive, family-like workplace. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we live by our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer, and we believe our strength lies in our differences.

Requirements

Strong customer service and communication skills
Friendly, outgoing, and professional demeanor
Knowledge of Bar Harbor and surrounding attractions preferred (or willingness to learn quickly)
Ability to multitask and remain calm in a fast-paced environment
Strong problem-solving skills and attention to detail
Prior hospitality or guest services experience preferred but not required
Reliable, flexible, and team-oriented

Nice To Haves

Knowledge of Bar Harbor and surrounding attractions preferred
Prior hospitality or guest services experience preferred but not required

Responsibilities

Welcome guests warmly and provide personalized recommendations for dining, activities, shopping, and local attractions
Assist guests with booking tours, reservations, transportation, and special requests
Share knowledge of Acadia National Park, seasonal events, and local highlights
Coordinate with the Front Desk and other departments to support guest needs
Resolve guest questions or concerns promptly and professionally
Maintain concierge materials, maps, brochures, and activity displays
Stay informed on local happenings and services to best assist guests

Benefits

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked
Teladoc Virtual Care: 24/7 access to medical experts for a $30 monthly charge, with $0 copay; family members may be added for an additional cost
Dental and Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more. We pay 80% of the cost. Vision insurance also available
End of Season Bonus
Heating Savings Program: Partnership with Irving and Dead River
Core Values Program: Earn points toward branded swag
Referral Bonus: Up to $1,000 per new full-time employee you refer
Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels
Employee Recognition Programs
Employee Assistance Program (EAP): Free and anonymous counseling services
Employee Relief Fund: Financial support for unexpected situations, mostly funded by our amazing teammates
Annual Flu Shot Clinic
Witham Family Hotels Gala: An annual event that recognizes YOU
Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations