Concierge

Castle Management•Bal Harbour, FL

55d

About The Position

The Concierge is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group . He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Requirements

High school diploma or equivalency required
Effective written and verbal communication skills
Excellent customer service skills including strong conflict resolution and de-escalation techniques.
Ability to project a professional and knowledgeable demeanor
Intermediate command of computer hardware/software, specifically Microsoft Office Suite
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures
Ability to: W ork in an upright standing position for long periods of time
Walk and climb stairs.
Easily navigate the property/building as to meet the job functions.
Extensive use of fingers for typing and visual use of the computer monitor.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Repeat various motions with wrists, hands and fingers.
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

College level courses in business and hospitality preferred.
1+ years of hospitality experience preferred.
Multiple language fluency is desirable, but not necessary.

Responsibilities

Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
Documents issues or transactions as needed.
Develop knowledge of surrounding areas and attractions.
Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
Demonstrates excellent customer service, communication and time management skills.
Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification
Monitors and controls Electronic Security Control Systems if applicable.
Logging in all packages and tracks them through to pick-up by recipient.
Follows-up on all complaints/issues notifying Community Association Manager as necessary.
Ensures all safety precautions and procedures are followed while performing duties.
May assist with resident notifications or special events.
Process work orders and files resident documents and invoices, if applicable.
Any other responsibilities as assigned by supervisor