Concierge

Boyne Resorts•Big Sky Meadow Village, MT

48d

About The Position

Our Concierge team plays a vital role in curating exceptional experiences for Big Sky Resort guests. From planning once-in-a-lifetime excursions to recommending the perfect dinner spot, Concierges serve as trusted guides for unforgettable vacations. You’ll assist guests in arranging activities, tours, dining, and unique adventures both within our resort and the surrounding region—including West Yellowstone. This role requires strong time management, exceptional communication, and the ability to anticipate guest needs. Whether guests reach out weeks ahead of their stay or stop by the desk with a spur-of-the-moment request, you’ll be ready to make the impossible possible. No two days are the same, every interaction is a new opportunity to inspire.

Requirements

High school diploma or equivalent required; college degree preferred
Familiarity with the Big Sky area is strongly preferred
Excellent verbal and written communication skills
Strong computer literacy, including Microsoft Office Suite (Word, Excel)
Willingness and ability to learn resort-specific systems including RTP and SMS
Passion for hospitality, curiosity for the region, and a proactive, guest-focused attitude
Ability to lift, push or pull at least 30 pounds
Must be able to work on your feet at least 8 hours
Must be able to climb stairs multiple times per shift

Responsibilities

Gain in-depth knowledge of Big Sky Resort and the surrounding area to confidently recommend and sell activities
Personally experience resort and vendor-offered activities to provide genuine recommendations
Work independently and exercise sound judgment at a one-person desk
Provide timely, accurate, and personalized responses to guest requests
Craft memorable “magic moments” that enhance each guest’s vacation
Stay calm under pressure while multitasking and still making every guest feel they have your full attention
Communicate effectively and professionally with guests, vendors, and fellow team members