Concierge

Hebrew Rehabilitation Center•Canton, MA

30d•$35,693 - $53,539

About The Position

Position Summary: To serve as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. To facilitate communication as needed among residents, staff, visitors and other guests in an accurate, friendly, and professional manner. Core Competencies: Excellent customer service skills Exhibits a professional demeanor and willingness to assist residents and other staff members Must demonstrate the ability to communicate effectively with all staff and residents Shows initiative in maintaining and developing job skills Excellent problem solving skills Maintains confidentiality and privacy of the residents Uses good judgment and patience during emergencies and stressful situations Maintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility

Requirements

Good communication skills
Basic knowledge of computers and other small office equipment
Superior customer service skills
Excellent organizational and communication skills and exceptional telephone etiquette
Professional appearance and demeanor
Flexibility to work varied shifts (when needed), including weekends and holidays
Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
High School diploma or equivalent
Being neat, clean and wearing professional attire is required
At times a fast paced environment
Spends much of the time communicating with residents and their families by phone or in person
Extended periods of sitting and talking on the telephone
Subject to frequent interruptions
Subject to emergency situations
Works in a clean, well-lighted, well-ventilated area
Strong perfumes/aftershaves are prohibited

Nice To Haves

Previous concierge/receptionist experience preferred.
First Aid or medical training a plus

Responsibilities

Greet residents and guests
Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Uses two way radio to communicate with various nursing, maintenance and administration staff
Uses computer for E-Clinical information and various administration duties received by residents and other staff
Log keys in and out
Account for residents using the daily census and flipper sheets
Handle maintenance and housekeeping requests
Log in packages and notify residents
Update the daily resident census
Keep front desk area clean and organized
Apply postage and transmit fax messages for staff and residents
Assist residents with proper procedure for sending out dry cleaning
Anticipates and meets the needs of the residents
Schedule resident IT appointments & submit monthly log to ED
Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned