Breakfast Attendant

LM SERVICES CORPORATION GROUP•St. Louis, MO

3d•$16•Onsite

About The Position

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Requirements

Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict.
Basic mathematical and calculator skills to prepare mathematical calculations without error, eg., purchasing tickets for guests.
Ability to listen effectively, to speak and write English clearly.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Hearing and visual ability to observe and detect signs of emergency situations.
Prior Front Desk or other hospitality experience preferred.
Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.

Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them. Remain calm and alert especially during emergency situations and heavy hotel activity.
Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.
Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the computer of incoming faxes.
Use the photocopier to make copies of items as required.
Escort VIP guests to accommodations.
Handle cash, make change and balance an assigned house bank. Perform simple arithmetic functions using a calculator.
Other duties as assigned by the supervisor such as cross-training.