Concierge - Watermere at Frisco, Full Time

Integrated Real Estate Group•Frisco, TX

13h•Onsite

About The Position

The Concierge serves as the first point of contact for visitors, residents, and callers at the community’s front reception desk. This role represents the community in a professional and courteous manner, ensuring all inquiries are handled efficiently and directed appropriately.

Requirements

Education: High school diploma or GED preferred.
Experience: Minimum of one (1) year of related experience or training; equivalent combinations of education and experience may be considered.
Skills: Basic typing and computer skills, with proficiency in Microsoft Windows and word processing applications.

Responsibilities

Visitor Greeting: Welcome all visitors with a warm, professional demeanor. Ensure visitors sign in and notify residents of their arrival as appropriate.
Community Representation: Promote a positive image of the community and serve as an ambassador to visitors. Provide general information and refer prospective residents and families to the marketing team.
Phone Management: Answer incoming calls, direct them to the appropriate staff or residents, and maintain logs of emergency and contact numbers.
Mail & Packages: Receive, sort, and distribute incoming mail and packages. Coordinate outgoing mail and ensure proper handling by postal or shipping carriers.
Administrative Assistance: Assist with monthly resident statements, invoice entry, and accounts payable coding. Support event reservations and mailings as needed.
Office Support: Order office supplies, assist with resident programs, and maintain community rosters and documentation.
Emergency Response: Respond to resident emergencies by contacting appropriate internal and external parties in accordance with established protocols. Assist with disaster management and evacuation procedures as needed.
Community Tours: Provide tours to prospective residents and families when marketing or administrative personnel are unavailable.
Clerical Tasks: Perform basic typing, filing, and other clerical duties as assigned.
Training & Compliance: Complete all required training and attend in-service meetings.
Other Duties: Perform additional tasks as requested by the supervisor.