Concierge - The Sanctuary

Kiawah Island Golf Resort • Kiawah Island, SC

1d • Onsite

About The Position

The Concierge at The Sanctuary Hotel is someone who is primarily responsible for optimizing guest’s perceived value and overall experience while at The Sanctuary of Kiawah Island Golf Resort. Concierge will need to be able to creatively coordinate and assist with arranging activities, excursions and services for guests. Concierge will spend a portion of their time in a guest-facing position at our Lobby Concierge Desk, as well as time in our back-of-house area completing some administrative tasks required in this role. As a Concierge, you will report to the Concierge Manager.

Requirements

• Minimum Education – High School education required; college degree preferred.
• Minimum Experience – A minimum of 1-year experience as concierge or other customer service related position required.
• Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
• Must work both independently and in a team environment.
• Excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• Must be able to lift and carry up to 15 pounds across short-medium distance.
• Must be able to stand on their feet for an 8-hour shift.
• Our Concierge Desk is staffed from 7AM – 11PM 365 days of the year, so flexibility with your schedule and willingness to work holidays will be a necessity.
• Must be open to receiving regular feedback through weekly standards assessments.
• Must possess a desire to continuously seek out the opportunity to explore and experience new area attractions and restaurants in order to build upon your knowledge of Kiawah Island and the surrounding area.
• Must be able to work on site due to daily needs of the job requirements.

Responsibilities

• Provide our guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities (ex. hours of operation, location, daily and weekly events), as well as local and area restaurants/attractions (ex. cuisine, atmosphere, hours of operation, location, associated costs).
• Pre-call every guest 7-10 days prior to arrival to offer assistance with planning his/her upcoming stay. Offering personalized recommendations based upon each guest’s individual interests in the hotel and resort’s amenities.
• Possess the ability to apply patience, tact, understanding, and resourcefulness in meeting the many and varied demands of the guests at our luxury resort.
• Arranging amenities for VIP guests and guests joining us for a special occasion.
• Assist guests with making transportation and babysitting arrangements for their stay.
• Provide clear and concise directions (walking and driving) to all local and area destinations/attractions.
• Assist guests with other requested services (ex. shipping, printing, facsimiles, and floral delivery).
• Provide friendly and professional service while adhering to the Forbes Travel Guide Five Star and AAA Five Diamond standards.
• Upholds the core values and policies & procedures of the resort.
• All other duties as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED