Concierge - The Cosmopolitan
About The Position
As a Concierge at The Cosmopolitan of Las Vegas, you'll be more than a guide - you'll be the spark that transforms a guest's stay into an unforgettable story. From the moment you greet them with your signature smile, you'll take the time to understand their unique needs, anticipate what will delight them, and curate experiences that go far beyond the ordinary. Whether it's securing the perfect dinner reservation, arranging a last-minute show, or unveiling a hidden gem only locals know, you'll craft WOW moments that guests will remember long after they've checked out.
Requirements
- High School Diploma or GED required
- 1+ years of prior relevant experience working in a similar resort setting preferred
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred
Responsibilities
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up- selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
- As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
- May check in/out hotel guests
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
