ICONA Windrift- Concierge

ICONA RESORTS 1•Avalon, NJ

1d•Onsite

About The Position

The Concierge provides a warm and polished first point of contact for club members and guests, ensuring exceptional hospitality and attention to detail. This role supports reservations for coordination of club services, and guest requests while maintaining smooth communication across all departments. The Concierge works closely with the Yacht Captain, servers, and club operations to synchronize schedules and deliver seamless experiences.

Requirements

High school diploma or equivalent.
Prior experience in hospitality, front desk, concierge, or guest service roles.
Comfortable using computers, reservation systems, and basic office equipment.
Communication Proficiency
Guest Focus & Warm Hospitality
Professionalism & Composure
Strong attention to Detail
Teamwork & Collaboration
Problem-Solving
Time Management
Adaptability & Flexibility

Nice To Haves

Associates or bachelor's degree in Hospitality, Tourism, Business, or related field.
Previous experience in a luxury hotel, resort, private club, or high-end residential concierge environment.
Familiarity with local attractions, dining, and services (or willingness to learn).
Prior experience working in a fast-paced, guest-facing role handling multiple requests simultaneously.
Professional, approachable, and guest-focused demeanor.
Maintain confidentiality and discretion with member and guest information.
Strong communication skills and the ability to work cooperatively with multiple departments.
Ability to work a flexible schedule and adapt to changing priorities.

Responsibilities

Greet and welcome members and guests with a friendly, professional demeanor.
Provide information and warm assistance regarding club amenities, schedules, and local recommendations.
Manage reservations and bookings for resort amenities, restaurants, and group excursions.
Collect payments when required and maintain accurate records.
Coordinate and synchronize schedules with the Yacht Captain, servers, and club operations to ensure smooth execution of cruises and events.
Coordinate shuttle requests and other guest transportation needs.
Respond to messages and requests in a timely and efficient manner.
Maintain reservation logs, guest preferences and basic records; update the team members on outstanding requests.
Work diplomatically with all team members and departments to resolve guest issues and meet member expectations.
Performs other duties as assigned.
Weekly attendance to Aloha Culture meeting.