Concierge Services Manager

PwC•Charlotte, NC

About The Position

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Additional Job Description The Opportunity As part of the Concierge Services team, you manage and lead administrative support service delivery and development. As a Manager, you supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by solving and analyzing complex problems to develop top-quality deliverables. This role involves understanding the administrative support needs of key stakeholders to consistently implement the Concierge Services strategy.

Requirements

High School Diploma
At least 4 years of administrative or PwC experience

Nice To Haves

Bachelor's Degree preferred
Managing a team by creating a positive, collaborative environment
Creating an atmosphere of trust and seeking diverse views
Managing staff performance, productivity, and customer satisfaction
Setting priorities and managing people/projects across multiple levels
Coaching and developing staff
Hiring qualified personnel and retaining top performers
Working independently and setting priorities with minimal supervision
Identifying additional opportunities for Concierge Services to assist the business
Communicating effectively in written and verbal formats