Concierge Security Engineer 2

Arctic Wolf Networks•Eden Prairie, MN

About The Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Engineer 2 to be part of making that happen. About the Role: The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities. As a Concierge Security Engineer 2, you will: Create and maintain an outstanding partnership with customers; Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources; Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed. Proactively interact and communicate with internal and external stakeholders. To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings. The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people. Who You Are: You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Requirements

1-5 years of experience in a hands-on security role with a good knowledge of security architecture
Degree or diploma in a relevant field, or certifications and experience equivalent
Strong partnering and relationship building skills in a professional context
Strong communication skills, both written and verbal
Strong analytical and problem-solving skills

Nice To Haves

Security testing and forensics tools
Malware analysis
Scripting/Coding experience
Incident response
Authentication and identity management
Risk management, assessment and common compliance frameworks
Penetration testing and attack simulation

Responsibilities

Create and maintain an outstanding partnership with customers
Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources
Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.
Proactively interact and communicate with internal and external stakeholders.
To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings.

Benefits

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

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