Concierge Security Engineer 3

Arctic Wolf Networks•Pleasant Grove, UT

10h

About The Position

The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services. As a Concierge Security Engineer, you will: Creating and maintaining a partnership with our customers Analyze log and system data Interact with, and manage, internal and external stakeholders Communicate, educate, and share information with non-technical people Help our customers diagnose problems as well as support specific customer requests Primary technical point of contact for our customers Champion for our customers within the Arctic Wolf Team Mentoring junior analysts with their technical and soft skills To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

Requirements

3+ years in Information Security, Network Security, or Cyber Security
3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
Analyze log and system data from the above list and other IT systems
Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
Great writing and speaking skills
Excellent relationship building skills in a professional context
A positive “can-do” attitude
A willingness to learn and continuous self-improvement

Nice To Haves

Security forensics
Malware analysis
E-discovery
Threat containment
Firewall and IDS provisioning
Proxy and content filtering provisioning
Authentication and identify management
Risk and vulnerability Assessment
Network and security Auditing
Network troubleshooting
Penetration testing
Attack simulation
PowerPoint presentation skills
degrees in engineering or technology are a plus
Any security or IT certification such as CISSP is also positive

Responsibilities

Creating and maintaining a partnership with our customers
Analyze log and system data
Interact with, and manage, internal and external stakeholders
Communicate, educate, and share information with non-technical people
Help our customers diagnose problems as well as support specific customer requests
Primary technical point of contact for our customers
Champion for our customers within the Arctic Wolf Team
Mentoring junior analysts with their technical and soft skills

Benefits

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

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