Concierge (Seasonal)

Alamo Drafthouse • San Francisco, CA

32d • $19 - $22 • Onsite

About The Position

The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition. The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot. WHAT WE OFFER A fun workplace where you can be yourself and do awesome work! Free movies & food Paid time off Competitive pay Flexible scheduling Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates OUR MISSION: To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

Requirements

• Holds a passion for the cinematic experience
• Ability to operate POS
• Ability to stand/walk at least 8-10 hours at a time
• Ability to reach, bend, stoop, and clean frequently
• Ability to read and write English
• Ability to verbalize and clearly respond to guests
• Must be able to execute light lifting and transport items medium distances, up to 50 lbs
• Must be able to stand in one place for extended periods
• Operates POS entry using touchscreen devices
• Ability to move with caution and operate in a busy/sometimes loud environment

Responsibilities

• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
• Maintains a cheerful, courteous disposition with neat, clean, and professional attire
• Greets guests upon entering and departing the venue
• Answers phone and responds to questions and/or directs calls to the appropriate place
• Keeps Managers fully informed of all problems or unusual matters of significance - takes prompt corrective action where necessary or suggests alternative courses of action that may be taken
• Keeps lobby clean and free of clutter
• Keeps up-to-speed on current and upcoming movies and all special events at the venue
• Maintains the cleanliness and organization of the concierge desk
• Maintains stocking levels of necessary supplies
• Processes admission tickets to guests
• Maintains a balanced cash drawer - handles all in-venue ticket transactions
• Provides assistance to guests’ special needs, such as helping those with disabilities
• Directs guest traffic within the venue
• Champions and adheres to all company safety and sanitation policies and procedures
• Team player, assisting other teammates as needed or when business needs dictate

Benefits

• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees