Concierge / Resort Services

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

13d•Onsite

About The Position

WORK in PARADISE: Here is your opportunity to join the team of the iconic Little Palm Island Resort & Spa . The luxury private island resort, which provides magical escapes to our guests, includes 15 Bungalows, spa, bar lounge, pool, beach and fine dining restaurant overlooking the Atlantic Ocean. Little Palm Island redefines working in paradise. The JOB: As Concierge/Resort Services Assoc., your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay. This position includes, but is not limited to, the following responsibilities: Welcome and farewell to guests upon arrival and departure. Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency. Complete the daily concierge checklist to ensure all standards and procedures are followed. Execute nightly turndown service with attention to detail and consistency. Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed. Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities. Collaborate with the Guest Services team by providing support during peak periods and team member breaks. Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations. Create guest itinerary.

Requirements

To be successful in this position, we're looking for team members who are outgoing and thrive on providing an amazing experience for our guests.
This role requires excellent communication skills, high energy, time spent outside in the FL sunshine (and sometimes rain) both day and evening shifts, attention to detail and a big smile.
You should be efficient, observant, outgoing and personable, always with a positive attitude!

Responsibilities

Welcome and farewell to guests upon arrival and departure.
Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
Complete the daily concierge checklist to ensure all standards and procedures are followed.
Execute nightly turndown service with attention to detail and consistency.
Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
Collaborate with the Guest Services team by providing support during peak periods and team member breaks.
Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
Create guest itinerary.