Concierge Manager

Barkan Management Company•Medford, MA

20d•Onsite

About The Position

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management! We are looking for a motivated, experienced, hands-on Concierge Manager. This is a full-time, non-exempt position, reporting to the Corporate Account Executive. The role is based in Brighton, Massachusetts. The Concierge Manager is responsible for providing excellent customer service to the residents of the Cadence on Leo Condominium and supporting the Account Executive. This position will work on site for approximately 40 hours per week.

Requirements

2-3 years of customer service experience and/or property management
Excellent communication skills – written and oral
Knowledge of fine service

Nice To Haves

Knowledge of management software a plus

Responsibilities

Provides concierge services M-F from 8am-4pm, manning the front desk and management office.
Schedules moves.
Obtains bids and proposals.
Orders administrative and maintenance supplies.
Approves and codes invoices for payment on a daily basis.
Welcomes residents and guests to the property, announces all guests to units.
Receives resident requests. Ensures requests are met in a timely manner.
Makes certain that services are provided in a friendly, courteous, professional manner.
Oversee vendors, cleaners and individuals doing work on site.
Accepts deliveries, mail and dry cleaning in accordance with approved policy and maintain logs associated with each task.
Maintains strict adherence to key control policy and logs all key requests.
Maintains key control and inventories regularly.
Records service requests, resident directives and miscellaneous notes in daily concierge log for staff reference.
Enforces Cadence on Leo Rules and Regulations.
Monitors all security and life safety systems and reports problems to /Account Executive.
Perform duties as requested by the Account Supervisor.
Fields after hours calls and dispatches as needed.
Screen phone calls and report to Account Executive as needed.