Concierge & Lifestyle Manager

Associa•Miami, FL

About The Position

The Concierge & Lifestyle Manager is the cornerstone of luxury living at the property, combining world-class concierge service with curated lifestyle and event experiences for residents and their guests. This role ensures that every interaction is personalized, every request is fulfilled with excellence, and every event reflects the property’s prestige. The ideal candidate is professional, resourceful, highly organized, and passionate about delivering exceptional service and creating memorable experiences that elevate resident satisfaction and community engagement.

Requirements

3–5+ years of experience in luxury hospitality, residential lifestyle management, concierge services, or event planning.
Proven ability to plan and execute events from concept to completion.
Exceptional interpersonal, communication, and organizational skills.
High level of discretion, professionalism, and service orientation.
Strong local knowledge of luxury services, dining, and entertainment.
Ability to multitask in a fast-paced environment and work flexible hours, including evenings and weekends.
Proficiency in Microsoft Office and property management systems.
Ability to stand for extended periods.
Ability to lift up to 25 lbs.
Ability to oversee event setup, breakdown, and coordination.

Responsibilities

Deliver exceptional, personalized concierge service to residents and guests.
Anticipate and fulfill resident needs, including dining reservations, travel arrangements, personal services, entertainment, transportation, and VIP experiences.
Greet residents and guests warmly and professionally, building meaningful relationships.
Maintain discretion and confidentiality at all times.
Assist with move-ins, guest access, VIP arrivals, and special resident requests.
Develop and maintain an annual lifestyle calendar with curated events and experiences.
Plan and execute exclusive resident events and guest experiences, such as: Holiday and seasonal celebrations Wine tastings, wellness activities, cultural events Networking and social mixers Private resident-hosted gatherings
Partner with luxury vendors, entertainment providers, and local businesses to enhance resident experiences.
Promote property amenities and lifestyle offerings to increase engagement and satisfaction.
Manage all aspects of event planning, including: Concept development, vendor selection, and budgeting Invitations, RSVPs, and event marketing Day-of coordination, setup, and execution Post-event follow-up and evaluation
Ensure events consistently meet luxury standards and reinforce the property’s brand image.
Manage package systems and service requests efficiently.
Maintain pristine presentation of lobby and front-of-house areas.
Coordinate with security, valet, housekeeping, and maintenance teams.
Maintain records of resident requests, event attendance, and satisfaction metrics.