Concierge Healthcare Manager

Serenity Mental Health Centers • Henderson, NV

6d

About The Position

As a Manager , you’ll oversee day-to-day clinic operations and ensure that every patient experience is smooth, warm, and professional. You’ll coach your team, hit performance goals, and help patients feel valued from the moment they walk through our doors.

Requirements

• 3+ years of experience in team leadership or operational management
• Proven experience managing performance metrics and goal outcomes
• Strong communication skills — both verbal and written
• Experience leading performance conversations and coaching individuals
• Ability to make smart, empathetic decisions in a fast-paced setting
• Willingness to take full ownership of team results and branch operations

Nice To Haves

• Experience in relationship-focused sales or customer experience roles
• Experience working at a concierge healthcare such as dermotology, wellness, etc.
• Familiarity with basic administrative processes or scheduling systems

Responsibilities

• Lead and motivate a team to deliver exceptional, patient-first care
• Manage daily clinic operations and resolve workflow challenges efficiently
• Support patient education and communicate our services with confidence
• Monitor KPIs and use data to drive performance and improvements
• Foster a calm, welcoming environment aligned with Serenity's high standards
• Implement best practices to improve efficiency and reduce operational waste
• Give and receive feedback — always aiming to improve the clinic experience

Benefits

• Competitive pay and rapid promotion opportunities
• 90% employer-paid medical, dental & vision insurance
• 401(k)
• 10 PTO days (15 after one year) + 10 paid holidays
• Supportive leadership and a mission-driven culture
• Professional development in a growing healthcare company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees