Concierge Healthcare Manager
About The Position
As a Manager, you’ll oversee day-to-day clinic operations and ensure that every patient experience is smooth, warm, and professional. You’ll coach your team, hit performance goals, and help patients feel valued from the moment they walk through our doors. Serenity Healthcare provides cutting-edge, FDA-cleared treatments for depression, anxiety, PTSD, and other mental health conditions. We focus on holistic, technology-driven solutions such as Transcranial Magnetic Stimulation (TMS) that help patients heal when other treatments have failed. Our patient-first culture is powered by empathy, science, and results.
Requirements
- 3+ years of experience in team leadership or operational management
- Proven experience managing performance metrics and goal outcomes
- Strong communication skills — both verbal and written
- Experience leading performance conversations and coaching individuals
- Ability to make smart, empathetic decisions in a fast-paced setting
- Willingness to take full ownership of team results and branch operations
Nice To Haves
- Experience in relationship-focused sales or customer experience roles
- Experience working at a concierge healthcare such as dermotology, wellness, etc.
- Familiarity with basic administrative processes or scheduling systems
Responsibilities
- Lead and motivate a team to deliver exceptional, patient-first care
- Manage daily clinic operations and resolve workflow challenges efficiently
- Support patient education and communicate our services with confidence
- Monitor KPIs and use data to drive performance and improvements
- Foster a calm, welcoming environment aligned with Serenity's high standards
- Implement best practices to improve efficiency and reduce operational waste
- Give and receive feedback — always aiming to improve the clinic experience
Benefits
- Competitive pay and rapid promotion opportunities
- 90% employer-paid medical, dental & vision insurance
- 401(k)
- 10 PTO days (15 after one year) + 10 paid holidays
- Supportive leadership and a mission-driven culture
- Professional development in a growing healthcare company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
