Concierge, Guest Experience (Part-Time)

Hollywood Park Management Company. • Inglewood, CA

17h • $21 - $23 • Onsite

About The Position

The Concierge is a guest-first role providing elevated service within the Guest Experience Department. Assigned in high-impact locations throughout the stadium, the Concierge serves as a critical touchpoint for creating personalized, extraordinary experiences. This individual is responsible for interacting with guests throughout the stadium to anticipate needs, receive inquiries and resolve issues in an effort to ensure a seamless, premium-level experience. Concierges embody the STARS principles through proactive engagement, hospitality, professionalism, and teamwork.

Requirements

• 2-4 years of customer service, hospitality, or guest-facing experience.
• Strong verbal and written communication skills.
• Positive demeanor and strong problem-solving skills.
• Ability to stand, walk, and maneuver stairs for long durations.
• Availability for nights, weekends, and holidays.
• Professional appearance in accordance with Company and departmental guidelines.

Nice To Haves

• Previous venue or event experience preferred.

Responsibilities

• Deliver warm, genuine greetings to all guests in assigned areas.
• Provide informed, personalized assistance regarding seating, ADA needs, club access, event info, and amenities.
• Support Guest Service Center operations by addressing guest feedback and coordinating service recovery.
• Collaborate with all HWP departments and HWP vendors as a resource to deliver service excellence.
• Utilize company systems, software, and tools to document and complete reports, solve ticket problems and other issues.
• Attend pre-event briefings and communicate event-specific updates.
• Handles medical or emergency situations calmly and effectively.
• Uphold all guest experience, conduct, and safety policies.
• Support team operations with professionalism and discretion.
• Perform other duties as assigned.

Benefits

• 401(k): Eligibility to participate in the Company’s 401(k) program. Hollywood Park will match the first 3% at 100% and 50%, thereafter, up to 5%.
• Perkspot: Discounts on many products and services (e.g, travel, gym memberships, entertainment, electronics, etc.)
• EAP: Access Hollywood Park’s Employee Assistance Program. Receive up to 3 confidential counseling sessions per calendar year. Child care and elder care resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed