Guest Experience Concierge
Four Seasons Hotels and Resorts•San Diego, CA
1d•$23
About The Position
At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.
Requirements
- Reading, writing and oral proficiency in the English language
- Prior front office operations experience
Responsibilities
- Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
- Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
- Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
- Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
- Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
- Maintain a balanced bank and reconcile all transactions at the close of the shift.
- Handle several telephone calls at any given time.
Benefits
- 401(k) Retirement Savings Plan
- Excellent training and development opportunities
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
