Concierge - Front Desk

Pippin Hill Farm and Vineyards LLC • North Garden, VA

73d

About The Position

Are you adept at making guests' experiences truly special? Do you excel at understanding their needs and exceeding expectations? If so, we have an exciting opportunity that might be the perfect fit for you! We're currently in search of a dedicated and guest-oriented individual to join us as a Historic Inn Concierge. In this role, you'll be on the front lines of guest interactions, making their stay memorable and hassle-free. If you thrive in a lively environment and have excellent people skills, this role could be the next step in your career.

Requirements

• Customer-Centric Approach: Your passion for delivering exceptional hospitality will be evident in your interactions with guests.
• Clear Communication: Strong communication skills will enable you to effectively engage with guests, colleagues, and local partners.
• Local Familiarity: An understanding of the area's history and attractions will help you guide guests to enjoyable experiences.
• Attention to Detail: You'll need an eye for detail to anticipate guest needs and ensure their satisfaction.
• Adaptability: The ability to handle multiple tasks and guest requests in a fast-paced environment is essential.

Responsibilities

• Personalized Assistance: Your main focus will be providing guests with tailored experiences that cater to their preferences, enhancing their overall stay at the Historic Inn.
• Local Insights: Your knowledge of the area will be crucial in offering recommendations for local attractions, dining options, and activities that align with guests' interests.
• Smooth Coordination: You'll handle reservations, assist with special arrangements, and ensure that guests' plans run smoothly during their stay.
• Problem Solving: Quick thinking and resourcefulness will come in handy when addressing guest requests and any unforeseen issues that arise.
• Building Connections: Developing relationships with guests and local vendors will allow you to provide added benefits and create a more personalized experience.

Benefits

• Unique Environment: The Historic Inn provides a distinct backdrop where you can showcase your skills and make a difference in guests' stays.
• Growth Potential: You'll have opportunities to advance and take on more responsibilities as you develop within the role.
• Team Collaboration: Work with a group of dedicated professionals who share your commitment to creating great guest experiences.
• Perks and Benefits: Enjoy competitive compensation, health coverage, and access to the inn's amenities.

What This Job Offers

• Number of Employees: 11-50 employees