Concierge / Front Desk

SARASOTA YACHT CLUB•Sarasota, FL

About The Position

The Concierge/Front Desk position assists all members of the Sarasota Yacht Club. This position requires a willingness to anticipate shifting membership and administrative needs. Additionally, the position develops and implements processes, projects, and functions designed to engage and retain Club members and enhance their Club experience

Responsibilities

Answers incoming phone calls
Maintains Dining Reservations
Communicates with F&B Director and Dining Room Manager regarding daily reservations and event reservations
Coordinates with Marina Manager for reservations for reciprocal members visiting in the marina
Distributes daily incoming and outgoing mail
Arranges for administrative and other office services.
Coordinates member requests for special services with the appropriate department.
Contacts members periodically to ascertain any special needs.
Enhances reciprocal program services for members to include the Florida Council of Yacht Clubs, Yachting Clubs of America and International Associate of Clubs
Covers Ship Store when necessary
Maintains reciprocal records and creates guest passes
Oversees lost and found
Provides club information to inquiring guests and potential members including tours and presentations of the club when needed
Organizes member files when needed
Assists Back Office with various administrative projects including but not limited to: coordinating various mailings and various reports.
Assist members with questions about dining, events and activities in the club
Assists in the planning and promotion of member functions and activities when necessary
Calls and invites members to events, functions and activities.
Calls and confirms reservations when needed
Attends management and staff meetings as needed.
Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas feedback and suggestions to continuously improve the services provided to members.