Concierge/Front Desk Receptionist

Plymouth Place Senior Living•La Grange Park, IL

15h•Onsite

About The Position

Plymouth Place™ is a three-time Certified Great Place to Work®, committed to creating a strong, opportunity-rich culture driven by a mission to provide an exceptional lifestyle for its residents. The company emphasizes teamwork, support for employees, and prioritizes safety and well-being with vaccinated staff and residents. The Concierge/Front Desk Receptionist handles a variety of administrative support tasks, including answering phones, receiving visitors, and sorting and distributing mail.

Requirements

Prior experience as a receptionist or in a related field.
Experience with administrative and clerical procedures.
Demonstrated customer service skills.
Knowledge of multi-line telephone systems.
Exceptional written and communication skills.
Demonstrated clean driving record (Motor Vehicle Report).
Proficient with Microsoft Office Suite or related software.
Solid organizational skills including attention to detail and multi-tasking skills.
Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with patients and employees.

Responsibilities

Greet resident, guests, visitors and vendors and assist them, as needed.
Maintain daily logs.
Answers incoming calls, directs calls or take messages.
Monitor Simplex fire panel for emergency situations.
Follow procedures to report and provide assistance in emergency or disaster situations.
Maintain radio control and contact with security and maintenance staff; manages closed circuit monitor employee entrance.
Arrange transportation for residents for appointments: doctors' appointments, salon appointments, etc.
Book reservations in our in-house apartments for guests and oversee the check-in and check-out process.
Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures.
Maintain regular and punctual attendance at work and meetings.
Maintain emergency information about residents and employees.
Attends in-service and education programs.
Provide resident wake up calls, as requested.
Monitor resident emergency pendant system and urgently respond to residents as soon as alerted at the front desk.
Maintain vacation schedules of residents by documenting in the binder.
Oversee the sign-in process at the Accushield Kiosk.
Log resident prescriptions once received by our drivers.
Abide by company dress policy, maintaining professionalism at all times.