Concierge - Emergency Department- Full Time, Evenings
About The Position
We have an exciting opportunity to join our team as a Concierge - Full Time, Evenings - Patient Experience and Culture - 3:00PM-11:00PM Monday-Friday with Alternating Weekends. In this role, the successful candidate Responsible for enhancing the patient and family experience. Proactively interacts with patients, families, visitors and staff to ensure a positive first impression, that all interactions are helpful, and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients, families, visitors and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service.
Requirements
- High School or GED
- 1 - 2 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience)
- Excellent communication (both oral and written), interpersonal, and organization skills
- Good computer skills (Microsoft Office,Word, Excel)
- Strong customer service and Hospitality skills
Nice To Haves
- Bachelor's Degree In any field
- 3 - 5 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience)
- Electronic Medical Record Experience
Responsibilities
- Provides a warm, friendly greeting to patients, families and visitors upon arrival/ departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations. Assures the customer is directed to the appropriate department without exception.
- Answers questions on the spot at the lobby desk and responds to requests in a professional manner using exceptional customer service skills. Answers incoming phone calls with Hospital greeting, determines purpose of the call and transfer to the appropriate area or department.
- Informs patients, families and visitors of hospital and community services as well as amenities that are available. Initiates and delivers service recovery when necessary.
- Anticipates the customers needs and concerns, answers their questions and takes appropriate action. Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
- Collaborates with all staff and departments to provide exceptional customer service to internal and external customers. Escalates questions and provides timely resolution to patients and families.
- Assists in maintaining lobby appearance and individual work area.
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
