EMERGENCY DEPARTMENT CONCIERGE (FULL TIME)

Compass Group•Lexington, KY

6d•$19 - $20•Onsite

About The Position

We are hiring immediately for full time EMERGENCY DEPARTMENT CONCIERGE positions. Location: University of Kentucky Chandler Hospital - 1000 South Limestone, Room A.OB.614, Lexington, KY 40536 Note: online applications accepted only. Schedule: Full time schedule. Three 12 hour shifts, One 6 hour shift, and every other weekend. More details upon interview. Requirement: 1-2 years of experience in food service, hospitality, or patient-facing healthcare strongly preferred. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation’s largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare’s Best Places to Work since 2012. Job SummaryPatient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.

Requirements

Ability to read, write and interpret documents in English.
Basic computer and mathematical skills.
Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.

Nice To Haves

1-2 years of experience in food service, hospitality, or patient-facing healthcare strongly preferred.

Responsibilities

Meal Service Management: Coordinate the timely delivery and collection of Breakfast, Lunch, and Dinner trays from the main kitchen to ED patients.
Meal Preference & Education: Proactively round on all eligible patients to obtain dietary preferences, restrictions, and allergies. Educate patients on how to use the "MyMeal" digital ordering application and assist with placing orders.
Experience Rounding: Conduct frequent and intentional patient rounding to check on comfort, meal satisfaction, and immediate non-clinical needs, documenting feedback and escalating concerns immediately to the charge nurse
Service Recovery: Act quickly and empathetically to resolve patient food-related issues, ensuring service lapses are addressed promptly.
Stock Management: Maintain a high level of unit readiness by conducting regular inventory and ensuring all designated floor stock (beverages, snacks) and ready-to-eat meals are fully stocked, rotated, and readily available for patient consumption.
Nursing & Team Support: Support nursing staff with non-clinical tasks that directly contribute to patient comfort and flow, such as clearing meal trays, running basic unit supplies, and preparing patients for transport (as directed by clinical staff).
Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
Follows facility and department infection control policies and procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Performs other duties assigned.