Concierge Club Level

Marriott•Tampa, FL

7h•Onsite

About The Position

The Concierge Club Level position involves monitoring the club lounge to ensure seating availability, service quality, guest safety, and overall well-being. Key responsibilities include maintaining the cleanliness and condition of the bar, tables, and tools, as well as preparing and serving a variety of beverages. The role requires diligent stocking of ice, glassware, and supplies, anticipating replenishment needs, and performing dishwashing duties. The Concierge is also responsible for completing opening and closing procedures, requisitioning and transporting supplies, securing inventory, and documenting pertinent information. Communication with the kitchen for meal requirements and special requests is essential. Beyond operational tasks, the role emphasizes guest interaction, including welcoming and acknowledging guests, anticipating and addressing their service needs, assisting individuals with disabilities, and expressing genuine appreciation. Adherence to company policies, maintaining a professional appearance, confidentiality, and asset protection are paramount. The position requires clear and professional communication, accurate document preparation, and effective telephone etiquette. Developing positive working relationships and supporting team goals are also expected. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds, and standing, sitting, or walking for extended periods. This role is part of Marriott International, specifically for Renaissance Hotels, which aims to provide guests with an immersive local experience.

Requirements

High school diploma or G.E.D. equivalent

Responsibilities

Monitor club lounge for seating availability, service, safety, and wellbeing of guests
Maintain cleanliness and condition of bar, bar unit, tables, and other tools
Prepare and serve hot, cold, and/or alcoholic beverages
Stock ice, glassware, and supplies
Anticipate and communicate replenishment needs promptly
Wash dishes and serving utensils as needed
Complete opening and closing duties
Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Document pertinent information in department logbook
Forecast additional meal requirements and communicate special requests to the kitchen
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Perform other reasonable job duties as requested by Supervisors