Concierge Club Level

Marriott • Key Biscayne, FL

16h • Onsite

About The Position

This position involves monitoring the club lounge to ensure seating availability, service quality, guest safety, and overall wellbeing. Key responsibilities include maintaining the cleanliness and condition of the bar, tables, and tools, as well as preparing and serving hot, cold, and alcoholic beverages. The role requires stocking ice, glassware, and supplies, anticipating replenishment needs, and washing dishes and serving utensils. Daily duties also encompass completing opening and closing procedures, requisitioning and transporting supplies, securing inventory, and documenting pertinent information. The Concierge is expected to forecast meal requirements and communicate special requests to the kitchen. Beyond operational tasks, the role demands adherence to company policies, maintaining a professional appearance, protecting company assets, and upholding confidentiality. A core aspect is providing exceptional guest service by welcoming and acknowledging all guests, anticipating and addressing their needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both verbal and written, and telephone etiquette are essential. The role emphasizes developing positive working relationships, supporting team goals, and complying with quality assurance standards. Physical demands include the ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds, and to stand, sit, or walk for extended periods. The Concierge is expected to embody The Ritz-Carlton's "Gold Standards," which guide service delivery with creativity, thoughtfulness, and compassion. The company fosters an inclusive environment, valuing diverse backgrounds and offering opportunities for professional growth within Marriott International.

Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift

Nice To Haves

• High school diploma or G.E.D. equivalent

Responsibilities

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools
• Prepare and serve hot, cold, and/or alcoholic beverages
• Stock ice, glassware, and supplies
• Anticipate and communicate replenishment needs promptly
• Wash dishes and serving utensils as needed
• Complete opening and closing duties
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
• Secure liquors, beers, wines, coolers, cabinets, and storage areas
• Document pertinent information in department logbook
• Forecast additional meal requirements and communicate special requests to the kitchen
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Perform other reasonable job duties as requested by Supervisors
• Ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Access to opportunity
• An environment where the unique backgrounds of our associates are valued and celebrated
• The chance to be proud of the work you do and who you work with
• The chance to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees