Concierge/ Client Services Representative

VERITEXT LLC•Mineola, NY

13h

About The Position

Providing our clients with exceptional service is the foundation of our business. As the Concierge, you’ll be the face of Veritext and will be responsible for welcoming all guests into our offices with a pleasant, respectful, and welcoming demeanor, addressing their needs professionally and ensuring that the environment and all technology are properly working. For the Client Services Representative duties, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.

Requirements

Customer service oriented with a pleasant, friendly demeanor and the ability to maintain composure under pressure
Proactive and motivated professional with strong problem-solving and follow-up skills
Must possess excellent written and verbal communication skills
Must be detail oriented, organized and be able to multi-task
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it
Confident juggling timelines, priorities, and multiple clients at once with grace
Adaptable, open to ongoing change and collaboration
A laser-sharp eye for detail and strong organizational skills
Comfort with technology, including proprietary software
2-4 years of professional experience

Nice To Haves

familiarity with court reporting or legal services is a huge plus

Responsibilities

Act as primary point of contact for all guests of the office (clients, partners and visitors); actively help with logistics and their specific requests, build rapport with them
Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to the scheduled in-office deposition; adhere to technology protocols for each room
Maintain a professional appearance of all conference rooms and client-facing areas (e.g., ensure supplies are refilled and stocked; client areas are clean, tidy and welcoming; chairs and tables are arranged properly)
Treat our partners as "key members of our team"; go out of your way for them and ensure they are set up for success
Be knowledgeable of and educate clients and partners on Veritext product and services; promote their value, encourage their use, provide assistance, troubleshoot and/or know where to direct the inquiry/escalation
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
Respond to all client requests received via email and/or phone queue timely
Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

Benefits

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!