Concierge Care Coordinator

Venture Forthe Inc•City of Niagara Falls, NY

2d•Onsite

About The Position

Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. Make an impact. Elevate the client experience. Lead our new concierge service line! We are currently seeking a Concierge Care Coordinator in our Niagara Falls, NY area to support day-to-day scheduling needs while launching and managing our new Concierge Private-Pay Personal Care Aide Program. This role blends coordination, client experience, and service-line development, perfect for someone who loves organization, problem-solving, and delivering exceptional care.

Requirements

High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration, Human Services, Nursing, or a related field preferred.
Experience in a coordinator or administrative support role within healthcare or social services strongly preferred, with a demonstrated ability to track tasks, manage schedules, and ensure timely completion of documentation and service-related activities.
Experience with NYS home care regulations and LHCSA operations preferred.
Experience in customer service, hospitality coordination, or premium service roles strongly preferred.
Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making.
Strong communication, professionalism, discretion, and client-service orientation.
Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems.
Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups.
Demonstrates professionalism, accountability, and strong interpersonal skills.
Welcomes constructive feedback and actively supports collaboration.
Comfortable with independent decision-making, conflict resolution, and high-volume multitasking.
Proficient in Google Workspace and cloud-based documentation systems.
Experienced with scheduling platforms (e.g., AlayaCare).
Familiarity with case management principles, care coordination models, and community resource navigation.
Knowledgeable in home care compliance standards, EVV, and LHCSA operations.

Responsibilities

Manage complex daily scheduling to ensure seamless continuity of care
Provide high-touch support for private-pay concierge clients, similar to case management
Coordinate appointments, transportation, and community linkages
Build workflows and help develop the agency’s new concierge service line
Support recruiting and onboarding of Concierge PCAs
Ensure a premium, personalized client experience
Serve as a central point of contact for clients, caregivers, and community partners
Light work: exerts up to 20 lbs occasionally; primarily sedentary with substantial computer- and phone-based tasks.