Concierge Associate - Hospitality

One Lincoln Park•Dayton, OH

4d•$15

About The Position

One Lincoln Park in Dayton, OH is looking to hire a part-time Front Desk Concierge Associate to perform administrative functions such as answering phone calls, taking messages, dispatching transportation, following safety procedures in the event of an emergency, and creating a positive first impression for guests and visitors at our retirement community. Are you a customer service minded individual with strong ability to multi-task? Do you enjoy working in a team environment and helping others? If so, please read on: This concierge position earns a competitive wage of $14.50/hour. We provide excellent benefits and perks including bonuses, a 401(k) with company match, a holiday party, and an Employee Appreciation Day . One Lincoln Park is a premier retirement living community in Dayton, OH. We provide comprehensive amenities and services to our residents, including dining, transportation, housekeeping and maintenance. We take pride in our beautiful grounds and our friendly, personalized service. Our mission is to provide our residents with independence, comfort, and safety, and we could not do that without our fabulous staff. We hire dedicated, compassionate employees who find joy in providing excellent customer service to our wonderful residents. To reward our staff for their hard work, we offer competitive compensation and excellent benefits - not to mention a rewarding work environment . As a concierge associate, you work directly with residents, visitors, and guests to provide a safe and welcoming first impression of One Lincoln Park.

Requirements

Prior experience in a professional office setting
Strong customer service skills
Must be able to communicate clearly using a multi-line telephone, a two-way radio and intercom system
Must be proficient in common computer software, including Microsoft Outlook, Word and Excel as well as in-house security system and related equipment
Do you enjoy working with senior adults who have varying levels of health and ability?
Can you thrive in a fast-paced environment?

Responsibilities

Greet visitors and encourage sign-in
Answer phone professionally and direct appropriately
Work with Marketing team to manage incoming sales related calls and walk-in visits from prospective tenants
Light organization and cleanup in the main lobby area
Utilize Microsoft Office programs to schedule conference room for meetings, data entry, and maintain parking lot map
Typing, filing, stuffing envelopes and stapling
Receive incoming packages
Participate in safety drills and follow all departmental procedures
Complete prospect form for Marketing
Submit maintenance work orders as needed
Track messages, incidents, and daily log activity
Update vacation/hospital log sheets
Follow emergency policies and procedures
Conduct daily phone check-ins with residents to ensure well-being
Sell and dispense postage for residents
Maintain and balance petty cash drawer
Receive payments and issues receipts when Business Office is closed
Other duties as assigned