Concierge Assistant

LabCentral•Cambridge, MA

7h•$50 - $52•Onsite

About The Position

Founded in the heart of Kendall Square in 2013, LabCentral is a network of shared laboratory spaces and scientific communities that serve as a launchpad for high-potential life-sciences and biotech start-ups. We deliver first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity‒ as well as the other critical services and support that early-stage companies need to begin start-up operations. Are you passionate about building community? Do you consistently go above and beyond, forming strong connections with people? Are you a problem solver who excels at linking resources and finding solutions? LabCentral is seeking a Concierge Assistant who will report to our Operations Manager. This role is ideal for someone who loves delivering high-quality customer service, connecting people, and anticipating needs.

Requirements

At least one year of experience in a customer-facing role
Comfortable with technology, including Microsoft Office Suite (especially Outlook), with bonus points for familiarity with Envoy, Canva, Roomzilla, or SALTO
Enjoy providing high-quality customer service and building strong relationships with residents, sponsors, colleagues, and partners
Ability to maintain a professional presence while adapting to a fast-paced environment with constantly changing processes and priorities
Strong communicator with keen attention to detail, organization, and efficiency
Problem-solver and natural ability to take initiative
Curiosity to learn our systems and processes as well as develop relationships within the LabCentral community.
Enjoy being part of a team, while being capable of working independently

Benefits

Fully Covered Medical and Dental Premiums:We have you and your dependents covered, including deductible costs.
Long and Short-Term Disability & Life Insurance:Life can be unexpected; we’ve got your back.
Flexible Vacation:Enjoy the flexibility to take the time you need.
Three Months Fully Paid Parental Leave:We’ll help support you during life's important moments.
401K Match Up to 6% with Immediate Vestment:Know your future is secure with our 401K match.
Transportation Reimbursements:We'll cover commuting costs for a parking pass, MBTA, or bike maintenance so you can get to work hassle-free.
Health & Wellness:Relax and enjoy reimbursements for fitness, yoga, massage therapy, and other holistic health practices.
Technology Stipend: To ensure you stay connected, we offer a monthly cell phone stipend as well as yearly reimbursements for cell phone repairs.
Professional Growth:We offer a stipend for continuing education and training to invest in your career growth, and we help ease the burden of student loans by providing reimbursement.
Fantastic Work Environment:Be inspired by colleagues and residents, and work in vibrant spaces that are stocked with a variety of snacks. Plus, we offer in-house programming on thought-provoking and diverse topics!