Concierge and Retail Associate

Delicato Family Wines

12d•$17 - $26•Onsite

About The Position

Under general supervision, the Concierge and Retail Associate is responsible for executing the daily operational responsibilities of guest seating and the retail space. This is to include greeting and welcoming guests to the winery, directing them throughout the property for experiences, and assisting them. This role demonstrates detailed knowledge of the winery and landscape sites as well as event and tasting experiences to make suitable guest recommendations. In addition, this position is responsible for assisting in receiving, pricing, stocking, and displaying wine and non-wine merchandise in the Tasting Room.

Requirements

High School diploma or GED equivalent
Must be able to work evenings, weekends, and holidays
Proven ability to effectively communicate and provide exceptional customer service to diverse groups
Meets changing priorities in the workplace with flexibility and enthusiasm
Solution-oriented and resourceful problem-solving skills in a fast-paced work environment
Basic business math skills
Maintains a professional appearance and demeanor
Working knowledge of wine, wine industry and Napa Valley region
Able to establish and maintain effective working relationships in a team environment to achieve department and Company goals
Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
Responsible Beverage Service certificate is required; must obtain within first 30 days of employment
Food Handlers certificate is required; must obtain within the first 30 days of employment

Nice To Haves

Prior experience in the wine industry, concierge, hospitality, hotel, or related field is preferred

Responsibilities

Maintains the Tasting Room’s experience reservation system and calendar to assist with coordinating daily staffing and setup and to ensure an excellent customer experience
Provides a warm greeting and high-level customer service to create a memorable guest experience
Demonstrates professional etiquette and a complete understanding of all the winery’s operations and guest experiences
Assists with customer concerns, questions and complaints in a timely manner and escalates issues to management accordingly
Assists guests throughout the retail space, including maintaining a knowledge of all wine and non-wine products, processing transactions, and ensuring a seamless guest experience
Ensures Tasting Room retail spaces are fully stocked with merchandise and wine products, including back stock is organized and accessible
Ensures retail spaces and merchandise is maintained to standards, as set by company
Assists teams with resetting tables, spaces and experiences as needed
Assists with Hospitality tasks as needed
Assists with other administrative tasks as needed