Concierge Agent ($18.00 /hr.)

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

1d•$18

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Concierge team, you will ensure guest satisfaction through prompt and efficient service in a courteous and professional manner. You will be responsible for greeting, assisting, and providing guests with information. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Experience with Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities

Nice To Haves

Bilingual or multi-lingual language ability a plus

Responsibilities

Answers inquiries, offers suggestions, and provides descriptive literature pertaining to Hotel, trips, excursions, sports events, concerts, and plays.
Maintains current listing of hours of Hotel facilities as well as local attractions and events.
Responds to requests for information for future guests.
Provides information about dining at The Broadmoor as well as off property dining and secures reservations.
Secures Spa reservations, arranges tee times, tennis court time, arranges balloon flights, rafting trips and other requests.
Constantly updates Concierge information books.
Obtains complete and accurate information when handling all guest requests.
Conducts Historical, property, and other special tours for the guests.
Willingness to work in a fast-paced, team-oriented environment
Willingness to work in a fast-paced, team-oriented environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Other duties as assigned.

Benefits

Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

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