the D - Concierge - Agent

The D • Las Vegas, NV

3d

About The Position

Concierge act as the first point of contact between guests and the organization. Answering guest’s inquiries, directing phone calls, coordinating travel plans etc. ESSENTIAL JOB FUNCTIONS: Responsible for practicing, supporting and promoting the Company Service Standards at all times In depth knowledge of local businesses, entertainment venues and travel options Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate Manage the first and continuing impressions of our guests Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests Answer phone calls and emails from guests in a timely and respectful manner Greet guests Receive and redirect mail, phone calls, packages etc. Ensure the area is clean and tidy at all times Act as a liaison between guests and any department necessary

Requirements

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Excellent customer service and people skills
• Proficient in computer applications, such as Microsoft Word, Excel
• Must be detail oriented
• GED or equivalent
• At least 1 year experience in a concierge, sales or similar position

Responsibilities

• Answering guest’s inquiries
• Directing phone calls
• Coordinating travel plans
• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• In depth knowledge of local businesses, entertainment venues and travel options
• Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
• Manage the first and continuing impressions of our guests
• Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
• Answer phone calls and emails from guests in a timely and respectful manner
• Greet guests
• Receive and redirect mail, phone calls, packages etc.
• Ensure the area is clean and tidy at all times
• Act as a liaison between guests and any department necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED