Concierge Agent

Skytop Lodge Corporation•Barrett Township, PA

22h•Onsite

About The Position

JOB SUMMARY: Responsible for all aspects of Concierge Services which includes overall guest satisfaction, amenity deliveries, reservations, and VIP services. Must value guests and be committed to providing them with information and resources to have a memorable experience.

Requirements

Prior experience in the hospitality field to include hotels and/or the resort environment is a plus.
Must have the ability to stand for long periods of time.
Must have the capability to lift and carry in excess of 75 pounds.
Mobility is essential.
Job requires driving.
Good manners, good speaking voice, excellent guest relations’ skills, and good organizational skills.
Must have an attention to detail.
Clean and valid driver’s license is required.
Must be computer literate.
High school graduate, with good math skills, the ability to read, write, understand and speak the English language.
Knowledge of all concierge procedures.
Thorough knowledge of features of hotel and property.
Must be service-oriented and have the ability to project a friendly, hospitable feeling to the guest.
Must be calm, patient, and enjoy working with all types of people.
Must have the ability to handle the stressful periods and the many changes, which are a part of the work situation.
Must be self-motivated and be flexible.

Nice To Haves

Experience is a plus!

Responsibilities

Participate actively in the daily operation of the department, and have thorough knowledge of all amenities, activities and property.
Make reservations for activities and dining throughout the property management system.
Taking orders for amenities and delivering items to guest rooms.
Making deliveries for packages with amenities.
Upsell.
Knowledge of duties for concierge services, procedures, policies and systems.
Maintain harmony among team members, guests and management.
Complete necessary departmental paperwork.
Cooperate, communicate and work closely with all departments in order to serve guests efficiently.
Ensure guest needs are met: by providing accurate information and assistance as requested.
Perform miscellaneous tasks and duties for smooth operation of department.