Concessions Manager

Compass Group•Stanford, CA

1d•$70,304 - $80,000•Onsite

About The Position

Fuel the fan experience with flavor! As an Operations Manager at Stanford University, you will lead front-line operations and elevate the guest experience through top-notch service and product delivery. You will drive team performance, oversee inventory and financials, and collaborate cross-functionally to make each event a success. You will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Requirements

2+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Ability to lift, push, and pull up to 50 lbs.
Capable of walking for long periods, especially on event days.
Required availability includes weekends, holidays, and evenings

Nice To Haves

Bachelors degree in hospitality management is preferred

Responsibilities

Ensuring all stations are set up and ready for events
Supporting the recruitment and training of team members in our standards and procedures
Supervising operations during the event and troubleshooting where needed
Working with colleagues to continuously improve operational performance
Proactively engaging in processes for loss prevention
Working primarily in the concessions department, this role will also support the premium department as needed
Completing point of sale updates and regular maintenance checks
Ensuring the timely implementation and communication of promotions
Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Managing gratis sheet process to ensure accurate tracking of any comped items
Ensuring compliance with all Payment Card Information rules
Implementing concessions production sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly beverage wastage report
Regular equipment maintenance, e.g. beer line cleaning
Re-stocking of concessions and bars to maximize event readiness
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Supporting recruitment activities for team members and NFP s
Holding pre-shift meetings to set the tone for events
Managing location "Keys to the Future" activities to develop future leaders
Support team member orientation training to ensure all hourly team members
NPO Group management and communication
Overseeing service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
Completing events walks of the building
Supporting other properties and departments as demanded by the business
Other duties/responsibilities as assigned