Concessions

Wild Rivers•Irvine, CA

22h•$17 - $18

About The Position

The Concessions role is responsible for food and beverage front of house daily operations such as handling digital transactions and serving confectionary items to our guests while ensuring a warm, welcoming and exceptional experience. This role plays a key part in maintaining a clean, efficient and friendly concessions and front-of-house environment and requires strong guest service skills, attention to detail and the ability to work in a fast-paced setting.

Requirements

Must be 14 years of age or older.
If you are under the age of 18 and have not completed high school (or equivalent), you must be able to obtain a work permit.
Must have a valid and current Orange County, California Food Handler’s Certification.
Strong interpersonal and communication skills with a guest-focused mindset.
Team-oriented with strong problem-solving skills and a positive, outgoing attitude.
Ability to handle digital or card transactions accurately and responsibly.
Ability to read, understand and follow food and beverage orders, safety procedures and written instructions.
Strong attention to detail and situational awareness, including shifting priorities by monitoring guest behavior.
Ability to solve problems quickly and exercise sound judgment during busy or stressful periods.
Effective memory recall for confectionary recipes, food pairings, product knowledge and guest preferences.
Ability to communicate clearly with guests, team members and leadership staff.
Frequent walking, reaching, bending and grasping.
Ability to remain both stationary and in constant motion for extended periods (standing for most of the shift).
Ability to lift, push, pull or carry up to 40 pounds (e.g., cases of beverages, boxes, ice buckets, small wares).
Ability to use hands and arms for repetitive motions, including dispensing, stirring, pouring and stocking.
Ability to work in hot or cold environments depending on confectionery location (e.g. outdoor vending, freezers).
Exposure to ceaning solutions, operational equipment, glassware and sharp tools (e.g. box cutters, knives).
Exposure to various food and beverage allergens and requires strict adherence to health and safety regulations.
Schedules may include evenings, weekends, holidays and extended hours depending on business needs.
Work environment may include indoor/outdoor confectionery areas with variable temperatures (e.g. extreme heat).

Nice To Haves

Prior guest service or hospitality experience in a restaurant, hotel or retail environment is preferred, but not required.
Prior completion of the California Food and Beverage Allergen training is preferred.

Responsibilities

Prepare and serve confectionary food and beverages in accordance with standardized recipes and guest preferences.
Greet guests promptly, take food and beverage orders and provide a positive and engaging experience.
Make fresh confectionary desserts, maintain ingredient quality and ensure proper storage and rotation.
Accurately prepare guest checks, process payments and maintain card handling accuracy and integrity.
Maintain cleanliness of the confectionary/front-of-house units, and its countertops, tables, floors, fridges, freezers, carts, POS systems and surrounding areas throughout the shift.
Stock and replenish beverages, disposables, confectionary desserts, ready-to-eat items, chemicals, etc.
Service guest allergens to ensure accurate orders are served to the correct guest(s) in adherence to the Orange County Environmental Health policies and procedures.
Complete closing duties, including cleaning, sanitizing, restocking and any checkout procedures.
Secure and verify all fridges, freezers, carts, equipment, cabinets, dry racks and storage areas.
Collaborate with team members to maintain workflow and deliver exceptional overall guest service.
Follow all California health, safety, sanitation and food handler standards and compliance requirements.
Adhere to company policies and procedures in alignment with the Orange County Environmental Health standards.
Attend team meetings and required training sessions.
Complete paperwork including temperature logs, cleaning tasks and daily checklists.
Operate certain equipment including Taylor Soft Serve machines, -40 ° F freezers and confectionary warmers.
Communicate effectively with team members, leadership and management regarding guest needs and concerns.
Assist in maintaining inventory and reporting shortages or equipment needs.
Support special events, promotions or themed service as scheduled.
Perform other duties or special projects assigned to support business needs.