CONCESSIONS MANAGER - DODGER STADIUM

Compass Group•Los Angeles, CA

14h•$70,000 - $73,000•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Requirements

2+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor s degree in hospitality management is preferred

Responsibilities

Supporting the recruitment and training of team members in our standards and procedures
Supervising operations during the event and troubleshooting where needed
Working with colleagues to continuously improve operational performance
Proactively engaging in processes for loss prevention
Completing point of sale updates and regular maintenance checks
Ensuring the timely implementation and communication of promotions
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Managing gratis sheet process to ensure accurate tracking of any comped items
Ensuring compliance with all Payment Card Information rules
Implementing concessions production sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Holding pre-shift meetings to set the tone for events
Support team member orientation training to ensure all hourly team members
Overseeing service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Completing events walks of the building
Supporting other properties and departments as demanded by the business
Other duties/responsibilities as assigned