Concessions Captain

Legends Global•Ft. Lauderdale, FL

6d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! The Concessions Captain is responsible for overseeing daily concessions operations within the convention center to ensure excellent guest service, efficient service flow, and strong team performance. This role supervises concessions staff, ensures compliance with food safety and service standards, and serves as the primary on-site lead for concessions operations during events.

Requirements

High school diploma or equivalent required.
Minimum one (1) year of experience in concessions, quick service, food service, or high-volume hospitality operations required.
Strong verbal and written communication skills in English.
Ability to make quick decisions and solve problems in a fast-paced, high-volume environment.
Excellent organizational, planning, and time management skills.
Strong leadership and team supervision skills.
Ability to manage guest flow, service speed, and operational efficiency.
Knowledge of food safety, sanitation standards, and responsible alcohol service practices.
Basic math skills and accuracy in cash handling and transactions.
Ability to prioritize multiple tasks and meet strict deadlines.
Ability to work independently with minimal supervision.
Ability to work effectively in a team-oriented environment and maintain positive employee morale.
Professional attitude, appearance, and strong guest service mindset.
Communicates efficiently and effectively.

Nice To Haves

Previous experience in a lead or supervisory role preferred.
Experience with point-of-sale (POS) systems and cash handling preferred.
Food safety certification (or ability to obtain) preferred.
Responsible alcohol service certification required where applicable.
(Bilingual – English/Spanish – a plus)

Responsibilities

Review event details, expected attendance, menu offerings, and staffing needs with the Chef and Concessions Manager prior to each event or shift.
Conduct pre-event inspections of concessions stands to ensure cleanliness, proper setup, product availability, and operational readiness.
Assist with pre-shift meetings: assign workstations, inspect uniforms, review menu offerings, communicate service expectations, and reinforce safety standards.
Supervise concessions staff during events, ensuring efficient service, accuracy of orders, and adherence to service standards.
Monitor guest flow and wait times, adjusting staffing or service processes to maintain efficient operations.
Ensure proper food handling, presentation, portion control, and quality standards are maintained.
Enforce responsible alcohol service in accordance with company policies and local regulations, when applicable.
Ensure all point-of-sale (POS) systems, cash handling procedures, and transaction processes are followed accurately.
Monitor inventory levels, restock supplies, and notify management when products or materials are running low.
Maintain cleanliness, sanitation, and organization of concessions areas, including front-of-house and back-of-house spaces.
Address guest concerns, service issues, or operational challenges promptly and professionally.
Complete closing duties, including shift reports, sales reconciliation, and documentation of operational performance and guest feedback.
Ensure staff complete side work, cleaning, and closing responsibilities before ending their shifts.
Provide feedback on staff performance and communicate disciplinary or operational concerns to management.
Ensure compliance with food safety, health regulations, and company policies.
Other duties as assigned.