Concession Supervisor - Support Operations

Mohegan-posted 2 days ago
Full-time • Entry Level
Uncasville, CT
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This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.

  • Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
  • Supervises the weekly scheduling of the Support Operations staff
  • Oversees the day-to-day operations of the department
  • Makes daily operating decisions based on pre-determined departmental goals
  • Supervises internal procedures for employee skill expansion, transfers and worker profiles
  • Assists with the training and follow-up for SMART alcohol training
  • Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance
  • Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations
  • Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
  • Assists the Manager with issuing disciplines or commendations, as needed
  • Supervises the Arena Concessions Line Servers during arena events
  • Assists with maintaining an appropriate level of products, beverages, paper, plastic and arena supplies
  • Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
  • Responds to and follows-up with guest issues and special requests
  • Assists with compiling detailed records of each show
  • Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service
  • High School Diploma or equivalent
  • One year of experience in personnel staffing and scheduling, shift supervision and operational planning
  • Excellent written and verbal communication skills
  • Excellent organizational and multi-tasking skills
  • Intermediate knowledge Word, Excel and Outlook
  • Ability to coach, counsel and train Support Specialists and Representatives
  • Ability to work with multiple departments with all levels of management
  • Knowledge of department policies and procedures
  • Must attend all appropriate Human Resources Supervisor Training classes
  • Knowledge of Ascent, EmpowerTime and Manager Self Service systems
  • Must be able to work in high energy environment with smoke, loud noises and low lighting
  • Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time
  • Must be able to lift up to 50 lbs
  • Must be able to work various shifts and flexible hours
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