Concession Stand Lead - James Madison University

Aramark Corp.•Harrisonburg, VA

44d

About The Position

The Concession Stand Lead is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

Previous supervisory experience in a related role preferred
Previous food service experience required
Must be able to obtain food safety certification
Exhibit and practice the highest level of guest satisfaction skills
Basic accounting knowledge and experience managing inventory required
Willing to accept change, new procedures, and constructive comments
Ability to establish relationships with guests and co-workers
Demonstrated organizational skills to improve efficiency
Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
Demonstrate consistent professionalism in the execution of daily assignments
Must be able to work independently with limited supervision
Demonstrates excellent guest service skills
Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays

Responsibilities

Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
Prepares and builds food items according to standardized recipes and directions
Properly stores food by adhering to food safety policies and procedures
Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
Breaks down, cleans, and sanitizes workstations
Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs.
Replenishes food items and ensure product is stocked to appropriate levels
Adheres to all alcohol service policies and safe drinking guidelines including checking patrons' identification
Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Ensures security of company assets