Computer User Support Specialist
About The Position
Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a Computer User Support Specialist to join our team. This Support Specialist will provide technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting IT infrastructure assessments and performing wellness checks on end-user devices to ensure operational efficiency and compliance.
Requirements
- Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
- 4 years of experience in IT and/or field/user support roles.
- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
- Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
- Must be proficient in remote support tools and ticketing systems and must be willing to travel.
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
- Familiar with Government IT environment and policies
- Ability to obtain a Secret Clearance
Responsibilities
- Conduct network performance evaluations
- Check conference room equipment
- Support end-user devices
- Ensure compliance with program policies.
- Assist with IT equipment disposal training
- Support onsite personnel with IT issue ticketing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
