Computer Technology (CIT) Laboratory Technician

Tennessee Board of Regents•Knoxville, TN

3d•$41,350 - $50,780•Onsite

About The Position

The overall purpose of this job is to provide assistance to students in a computer lab environment, assist instructors with specific lab projects, and maintain lab instrumentation and equipment. The CIT laboratory technician is tasked with managing software and hardware infrastructure to support the CIT program in achieving its educational objectives. This position is a technical support role with significant interaction with both faculty and students.

Requirements

An Associate of Applied Science in Computer Information Technology or a related field from an accredited institution,
OR the ability to obtain an Associate of Applied Science in Computer Information Technology or a related field from an accredited institution within (1) year of initial employment date and a minimum of 5 years related work experience,
OR A high school diploma/GED equivalent and 7 years related work experience with the ability to obtain an Associate of Applied Science in Computer Information Technology or a related field from an accredited institution within (5) years of initial employment date (candidates must take 6 credit hours per academic year).
Part-time work experience is calculated at 50% credit of full-time work experience.
Knowledge of hardware, software, networking, and troubleshooting.
Ability to diagnose and resolve technical issues efficiently.
Ensures accuracy in equipment setup, maintenance, and system configurations.
Prioritizes tasks and manages resources effectively.
Clearly explains technical concepts to non-technical users.
Quickly learns new technologies and adjusts to changing needs.
Works well faculty, students, IT, staff, and vendors.
Provides responsive and user-friendly support.
Able to engage in the college’s mission and values.

Responsibilities

Provide assistance to instructors in CIT courses that use hands-on hardware/software resources, specifically Programming, Networking, and Cyber Defense courses. This includes maintenance, management, and administration of physical equipment and software for student and instructor use.
Modify instructional systems specific to CIT training needs. Assist faculty and students in setting up and regulating lab assignments and special projects, including hardware and software diagnostics and troubleshooting.
Determine specifications for equipment needed for student labs and requisition tools, supplies, and software for classrooms and labs. Coordinate with department leadership to find and acquire suitable instructional technology.
Administer servers, install new lab equipment, maintain inventory, and configure existing equipment in partnership with the IT department and facility services.
Supervise any student lab workers and monitor the acceptable use of CIT lab equipment.
Participate in professional development related to the support and maintenance of information technology, especially in a learning environment.
Other duties assigned by immediate supervisors in the development of personal, departmental, and divisional objectives.

Benefits

Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
Wellness Incentive Program, if enrolled in health plan
Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
Employee Assistance Program
Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
Employee Discount program with over 900+ companies
14 Paid Holidays/Year Includes paid days off the last week of December
Sick Leave Bank
Longevity Pay
Many opportunities for professional development