Computer Technician

South San Antonio Independent School District•San Antonio, TX

About The Position

The Computer Technician is under the general direction of the Director of Technology and the direct supervision of the Computer and MD Manager. Will respond to help desk tickets and deliver support to all campuses and departments in the district for all employees and students. The technician will program routine settings on systems including desktops, printers, network devices, servers, mobile devices and software. Use discretion and judgment to organize and perform requested services promptly.

Requirements

Associates Degree from a two-year college or technical school in Computer Information Systems or Computer Science (preferred)
Candidate must have satisfactory outcome of fingerprinting background check.
Non-refundable fee (approximately $50.00) paid by the employee
Extensive knowledge of Microsoft and Mac OS in regards to installation, configuration and maintenance
Understanding of mechanical, electronic and computer principles as applied to the repair and maintenance of computers and peripherals.
Wireless network (Wi-Fi) setup and troubleshooting experience
Analysis and investigation skills with a structured approach to problem solving
Outstanding customer service skills as well as strong verbal and written communication, strong interpersonal and organizational skills
Ability to think logically and analytically and concentrate for long periods of time
Comprehend technical concepts and complex applications
Coordinate several projects simultaneously
Work in a dynamic environment where excellent customer service is emphasized
Exercise creativity, persistence and patience in problem resolution
Make concepts understandable to users
Perform responsible administrative duties of an assigned program or function
Interpret, apply and explain rules, regulations, policies and procedures related to the assignment
Troubleshoot, analyze and resolve problems
Edit databases, web pages, and other forms of electronic information
Establish effective working relationships with technical staff and all levels of SSAISD, school sites and district office staff
Establish effective working relationships with technical staff and all levels of SSAISD staff

Nice To Haves

A+ Certification(preferred)
Apple Certified Support Professional - Mac OS X (preferred)
3+ years of computer or related equipment service experience in ISD's (preferred)
1+ years’ experience working, repairing, and configuring mobile devices (preferred)

Responsibilities

Install, configure, and maintain commercially developed operating systems including Novell Netware, OES, MS Windows 7, MS Windows 8, Mac OS X, and associated peripheral hardware to both new workstations on a networked environment
Install, configure and maintain instructional and administrative application software on Microsoft and Mac OS computers and laptops
Support all campuses and departments with all mobile devices such as iPads, Chromebooks, Android, Windows
Provide support to all end users including identifying, researching and resolving technical issues.
Respond to telephone calls, e-mails, and help desk tickets for all related issues
Install approved software releases, system upgrades, and patches and resolve software related problems
Inventory new equipment to assist in minimizing loss
Receive and transport new equipment; pickup and delivery of district equipment for repairs as needed
Interact with district staff and students to resolve issues pertaining to technology
Willing to work before or after normal operating hours to minimize district downtime when an adverse situation occurs.
Maintain a sense of urgency while dealing with multiple tasks and turning around services requests and repairs as quickly as possible.
Perform other IT functions as workflow permits
All other duties as assigned.