Computer Technician

Town of Castle Rock•Castle Rock, CO

11h

About The Position

This posting will remain open continuously until filled. The Town of Castle Rock’s Division of Innovation and Technology (DoIT) plans and maintains the Town’s information systems. Employees in this division are dedicated to improving business processes and prioritizing technical projects according to the Town’s strategy and goals. This award winning department has an excellent opportunity for a Computer Technician . Working for the Town of Castle Rock includes: The opportunity to make a difference in our community Career Advancement Programs Employee well-being program Competitive total compensation with an excellent benefits package Free membership to the MAC or Recreation Center Public Service Student Loan Forgiveness eligible employer

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: Associate's Degree from an accredited college or Vocational/Technical degree with a training emphasis in Computer Science, Information Technology, and/or Computer Information Systems or in a closely related field.
Experience: At least three (3) years' previous experience and/or training involving computer networking, systems, and repair; or an equivalent combination of education, training, and experience.
Licenses and/or Certifications: a valid driver's license is required
Knowledge of computer system cabling, computer hardware and computer software, facility utilities.
Knowledge of computer system operations, as well as some knowledge of apple devices, printers and scanners, as well as virtual machines.
Knowledge of computer software data structures, and network administration.
Skill in installing computer hardware and software.
Skill in following directions and identifying and solving problems.
Ability to understand simple oral and written instructions.
Ability to listen to customers, to convey information to the customer in a plain and common descriptive manner.
Ability to establish and maintain effective working relationships with supervisors and fellow employees.
Ability to utilize software and hardware manuals, networking manuals, technology publications, and the Internet.
Ability to perform semi-skilled coordinated movements, such as utilizing hand tools and diagnostic instruments for repairing computers.
Must satisfactorily complete a criminal background check and driving record check prior to commencing employment.

Responsibilities

Provides user support and assists in network administration for individual and interconnected computer installations, which include installation, configuration, troubleshooting, and user instructions.
Diagnoses and repairs all computer equipment and peripherals including in-house diagnostics and repair and coordination or repair by third party vendors.
Provides user support for daily computer usage including instruction of use of PCs, networking, application software, peripherals and equipment.
Maintain upgrades for all system components and application software as needed.
Provide support for specialized applications on Desktop (Adobe Applications, Microsoft Office Suites, and other proprietary software).
Provide user management with the direction of the Systems Administrators for Active Directory, Exchange Online, and other applications with user information.
Design and maintain a cohesive helpdesk process for efficient trouble ticket management.
Design, implement and support a preventative maintenance plan for the desktops including OS, applications, and print drivers.
Monitor trends in computer technology and recommends upgrades or conversions to new technology.
Purchases essential P.C. parts and equipment as needed, as approved by the Technology Operations Supervisor.
Provide timely and accurate feedback reporting on goals.
Support audio/visual (A/V) needs for Town Council meetings and other Town meetings.
Participate in an on-call rotation to provide after-hours support as needed.
Monitors equipment warranties and third-party contracts.
Performs related duties and responsibilities as required.