Computer Technician

Child-Parent Centers, Inc.•Tucson, AZ

1d•$19 - $20

About The Position

As a member of the Information Technology Department (IT) department, and reporting to the Computer Services Manager (CSM), the Computer Technician conducts all activities associated with deploying, configuring, installing, testing, monitoring, troubleshooting, tracking, upgrading, replacing, or disposing of hardware, software, smart devices, and peripherals that support the daily work in the implementation of the Head Start/Early Head Start and Early Head Start child Care Partnership grants. The incumbent will support approximately 130 end users at assigned preschool centers and or family childcare provider homes located throughout the five counties in Southern Arizona ensuring exceptional customer service and satisfaction. The Computer Technician participates in various activities within the department and the agency that provide opportunities for input to strategic planning, budgeting, and developing staff in use of technology. The ideal candidate has experience working with Microsoft Windows client operating systems in a Domain environment. The Computer Technician enjoys an environment that is fast-paced, high volume, has strong customer appreciation, and has opportunities for creativity, innovation, and growth.

Requirements

High School Diploma or GED
No experience required.
Submit a current AZ Department of Public Safety Level I Fingerprint Clearance Card prior to start date.
Must read, write, and speak English.
Ability to learn new concepts
Customer Service
Teamwork
Creative and Innovative Thinking
Building Relationships
Effective Oral and Written Communication
Decision-Making/Judgment
Self-disciplined/Goal orientated
Adaptability and Flexibility
Confidentiality
Ethics and Integrity
Must be able to travel to and from various sites as needed.
Must be able to travel outside assigned areas in company-owned vehicle. This travel could begin before daylight hours and continue after sundown in some situations.
Provide proof of immunizations: MMR (Measles, Mumps, Rubella), Tdap (adult Tetanus, Diphtheria, Pertussis), and a clear Tuberculosis Self-Assessment.
Able to pass a company paid physical exam prior to starting work.
Able to pass a criminal background check.
Must be able to prove the right to work in the USA by providing appropriate documents to complete the Federal I-9 form.

Nice To Haves

Two (2) years’ experience in information technology desktop support in a Microsoft Client/Server Active Directory domain.
One (1) year experience supporting Office 365
Two (2) years’ experience creating and deploying operating systems and applications using imaging software.
Experience with VoIP phone systems
One (1) or more years' experience delivering technology training 1:1 or in small groups.
Current Certification: e.g. A+, Network +, Security+, Microsoft, or Cisco.
Possess an associate degree from an accredited college, university or technical trade school with a major in Computer Science, Computer Networking, Information Technology, Management Information Systems (MIS), or an agreed upon equivalent.
Possess a bachelor’s degree from an accredited college, university or technical trade school with a major in Computer Science, Computer Networking, Information Technology, Management Information Systems (MIS), or an agreed upon equivalent.

Responsibilities

Process service tickets for assigned centers per policies and procedures for prioritization ensuring courteous, timely and effective resolution of end user inquiries and issues. Communicate status and provide updates if resolution is pending. Enter complete, accurate, and pertinent information into the service desk database.
Install, configure, and test endpoint protection for client devices.
When providing onsite technical support, conduct analysis of all other technology resources at the center to ensure required applications are available and operating properly, systems are running at maximum efficiency, and make adjustments to meet standardized set up plans.
Provide direct technical assistance and training for staff on their use of technology resources including hardware, software, and smart devices. May require verbal or written instruction and/or a demonstration. May require scheduling a planned time for follow up.
Communicate to supervisor any technology related issues that impact all users at a center.
Identify concerns that may require new procedures or modification of existing procedures and recommend changes to supervisor.
Identify self-growth, development goals, and strategies for achievement with support and input from supervisor.
Commit and participate in consistent and planned meetings with supervisors to further professional growth by seeking feedback, reflecting on and assessing own practice, and taking advantage of opportunities to improve skills and knowledge.
Complete and submit asset management paperwork within time requirements to add, move, or change technology equipment. Ensure accurate and up to date information.
Monitor entries into Service Request database for accuracy and completion. Run reports and analyze data for patterns or trends and identify possible solutions to supervisor.
Monitor client computing and communications environment for proper operation within established guidelines.
Actively participate in the information technology team and contribute to the decision-making process for strategic initiatives, budgets, system plans, governance, audit, and self-assessment.
Participate in the Administrative Services Unit team and work toward the achievement of agency goals and objectives through innovative and effective information technology services that support staff, foster relationships with partners, and create a culture that promotes overall employee satisfaction.
Identify emerging trends or issues that influence agency goals and objectives related to information technology and communicate to supervisors in a timely and effective manner. Implement and monitor decisions in the area of information technology including but not limited to strategic initiatives, budgets, and assessments.
Maintain information technology expertise including best practices, local, state, and federal compliance requirements through continuing education coursework, participation in conferences, and establishment of good working relationships with internal and external stakeholders.
Participate in committees and projects to increase knowledge about overall agency goals and objectives and how technology might better support or contribute toward achievement.
Provide training in technology resources for new employee orientation.
Provide technical support for governance meetings, pre-service and service professional development sessions, or for other meetings as assigned.
Train end-users on existing or new software programs and on agency procedures around the use of those programs.
Actively participate in the agency self-assessment.
Understand and model the agency's vision, mission, and philosophy within the agency and the community.
Demonstrate approachability, ownership, accountability, and life-long learning.
Use the agency's communication and problem-solving approach.
Seek perspective of others.
Identify emerging issues and contribute new knowledge.
Work to de-escalate when emotions and stakes are high.
Maintain professional behavior and relationships with internal and external stakeholders.
Use agency systems and technologies to accomplish work.
Maintain a high level of attendance to support ongoing service delivery.
Recognizes children's safety as the first responsibility of all staff and acts swiftly to ensure no child is unsupervised.
Implement agency policies and procedures for safeguarding confidential or sensitive information about employees and/or program participants. Restrict access to paper or electronic documents to those with a need to know.
Performs other duties as assigned.

Benefits

Paid Leave - 26 paid holidays, 5 days paid Annual leave after one year and up to 20 days each year thereafter, and 8 days paid Personal leave first year, 9 days each year thereafter, up to 5 days paid Sick leave each year.
Insurance benefits - dental, Flexible Spending Accounts, Health Reimbursement Arrangements, Health Savings Accounts, PPO medical (3 plans), Vision, and Supplemental Life coverage for self, spouse, and child ($25,000 basic life and Accidental death and disability provided by employer)
Retirement Plan - Agency contribution after years of services and hours eligibility criteria are met. Employee 401k deferral once eligibility is me

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